Thursday, September 29, 2016

From Explosive Smartphones to Self-destructing Washing Machines. . . Samsung is on Its Way to Ending Q3 of 2016 with a Blast…and Not in a Good Way.

Samsung’s woe’s seem to come at the most crucial times and it’s not making it easy for the company to move forward at the pace they would have wanted to.  After the exploding battery issue with the Note 7, now it’s their top-loading washing machine that is having some issues.

According to Consumer Reports on Wednesday has suspended their “recommended status” for all of the Samsung top-loading washing machine. Consumer Reports is a non-profit organization that reviews and rates products and services based on the Fair Credit Reporting Act.

Samsung has revealed that they were in “active discussions” with the Consumer Product Safety Commission of the US about the issues on some of the Top Loading washing machines. Safety concerns are at the forefront of the discussions as a number of owners complained about the strong vibrations that caused the machine to break into pieces.

Samsung said that affected machines are those that were made between March 2011 to April 2016.

samsung-washing-machine The affected machines may show “abnormal vibrations” when users wash bulky or water resistant items. There is a high probability of “personal injury or property damage,” resulting from the issue. Samsung however did not provide further details into how exactly would the conditions occur.

Samsung stated, “It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011.”

Customer’s Complaint

Consumer complaints filed at the CPSC described the machine issues as “loud and Destructive”. With one consumer reported that after she added a small load into the machine, “the whole house shook”.

One user reported. “The machine jumped forward about 2 feet and turned 90 degrees. It slammed into the dryer, leaving a huge dent in the side of it. The force was so powerful, it ripped the electrical outlet from it’s screws and bent it to the side.”

Samsung for it’s part says the company is working with CPSC and are “working on a remedy for affected consumers that will help ensure there are no further incidents.”

Samsung has not yet recovered from the Galaxy Note 7 battery issue. The company said that half of the total number of Note 7’s in the U.S. were returned.

The post From Explosive Smartphones to Self-destructing Washing Machines. . . Samsung is on Its Way to Ending Q3 of 2016 with a Blast…and Not in a Good Way. appeared first on Newsline.

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