911 Operator Caught Hanging Up Prematurely On Callers

A 911 operator, Crenshanda Williams, has been indicted of deliberately hanging up on callers during emergencies merely because she was not in the mood to help. She has been charged with interference with an emergency telephone call, according to Houston police.

Since July 2014, Williams has been working as a telecommunicator with the Houston Emergency Center. Recently, her supervisors started to see that her logs showed an unusually high volume of short calls, with a length of less than 20 seconds.

Supervisors investigated the recorded call logs, and found that Williams, between Oct. 2015 and March 2016, had disconnected thousands of calls.

Two of the calls were regarding speeding vehicles and at least one was for a robbery and homicide.

On March 12, specifically, Williams hung up on a number of callers. The first call was terminated right away after she picked it up.

During the second call, an operator — identified as Williams — is heard replying “Houston 911, do you need medical, police or fire?”

When the male caller responded, “This is a robbery,” Williams is heard sighing before hanging up, according to court documents.

Investigators traced down the caller, who confirmed someone hung up the phone the first time he called in. Frustrated, he had to call back a second time. Consequently, a person was dead by the time police arrived,.

No time for calls

The next day, Williams hung up on several more people, including a security officer who was trying to report a hazardous street racing incident, investigators said

The operator, again identified as Williams, said “Houston 911, do you need medical, police or fire?”

The caller only had time to utter, “This is Officer Molten. I’m driving on 45 South right now and I am at ……” before Williams terminated the call.

The recording captured Williams saying “Ain’t nobody got time for this. For Real,” although the call was disconnected.

The officer called in a second time, and another 911 operator picked up and assisted him. Investigators got in touch with the officer, who also verified the “hang up call” on that day.

Williams purportedly acknowledged to disconnecting the calls when interviewed by the police because she didn’t feel like talking to anyone at that time.

Williams’ actions interfered and prevented the callers’ capacity to ask for assistance during an emergency and charges were filed against her, investigators said.

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