South Korea’s Yonhap news agency reported Monday that Samsung Electronics has temporarily stopped production of its Galaxy Note 7 smartphones. The company suspended production following reports of overheating of the replacements for the fire-prone phones.
Yonhap said Samsung took the exceptional measure for the sake of consumer safety, quoting an unnamed official at one of the electronic giant’s supplier.
The effort follows pronouncements by US carriers T-Mobile and AT&T to halt the distribution of new Note 7 smartphones to customers to exchange erstwhile models while replacement devices are being investigated.
Samsung did not respond to requests for confirmation on the news agency’s report.
The Note 7 recall is Samsung’s biggest crisis in years and is the company’s first and only smartphone recall to date.
The device was a Galaxy Note 7 picked up by passenger Bryan Green from an accredited AT&T store on September 21 as a replacement for his old Note 7 that he returned when the global recall was announced.
Airport officials and major airlines advised passengers not to use the phone on board.
Singapore Airlines banned the charging and powering up of Note 7 phones on all its flights.
Hong Kong International Airport also strongly advised passengers not to put the phones in checked baggage and to stop using or charging Note 7s on aircraft.
AT&T Inc announced that it would discontinue dispensing replacement Note 7s as Mobile carriers also took action on Monday. It would instead let customers with a recalled Note 7 swap their device for another Samsung smartphone model or any other smartphone of their choice.
Replacement and sales of Note 7 discontinued
While Samsung is investigating “multiple reports of issues” with its top-of-the-line device, T-Mobile US Inc said it was temporarily suspending replacement and sales of new Note 7s.
In addition, the no. 3 wireless carrier offered their customers who brought in their Note 7s a $25 credit on their phone bill.
Meanwhile, Telstra Corp, Australia’s largest carrier, said that Samsung had halted the supply of new Note7s, while fellow Australian carriers Vodafone and Optus acknowledged that they had stopped distributing new Note 7s.
Samsung said it was investigating reports of “heat damage issues” and would act immediately to remedy any problems in accordance with measures accepted by the US Consumer Product Safety Commission.
The Consumer Product Safety Commission had no further information on Friday as it is still investigating the incident.
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